Hi there and welcome to SEE Countries!

We help you to research and book travel experiences, transfer services and share opinions of those experiences or transportation. However, we are not a travel or tour agency and we do not provide such experiences ourselves. When you make a booking, you will be purchasing a tour, ticket, transfer, or other service directly from our partner as a third-party supplier.

The following Terms and Conditions apply to all bookings made on this website. Please take a moment to read them, as they contain important information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes.

We may update or modify these Terms and Conditions at any time and you understand and agree that your continued access or use of the Services after such change, signifies your acceptance of this. It is your responsibility to return to this page periodically to review the most current version.

By accessing or using the services provided on this website, you agree that you have read these Terms and Conditions and agree to be bound by them.

1) Definitions used on this Terms and Conditions

In these Terms and Conditions the following definitions will apply:

"Company", "we", "us", "our" means SEE COUNTRIES, LDA, a limited company trading under current portuguese legislation and registered with the VAT TAX Number PT518018946 and RNAVT 11692.

"Customer" means the person who pays for the Booking.

"Passengers" means all passengers, both named and unnamed on the Booking.

"Partner" or "Provider" means the third-party professional service provider that will perform the booked activity.

"Booking" means the booking for services, experiences or transfers made through this website.

"Transfer service" means any service provided by us for the carriage of passengers by road and includes any other service provided by us relating to or incidental to that carriage.

"Contract" means the Booking and these Terms, or any other terms and conditions stated to apply your Booking.

"Website", "Websites" means http://www.seecountries.com or any other website owned or operated by us.

"Platform" means this website.

2) About us

a - We operate this website as an intermediary platform on which Tours, Experiences and Transfers are offered online by a variety of local activity partners. These include activities such as parks, museums, tours, guides, transportation services and experiences.

b - These Activities include, for eg, guided tours, cooking classes, sightseeing tours by bus, boat trips, tickets for sightseeing, transfer services and other services or experiences. We act as a commercial agent for the Partners. All the descriptions, pictures, and other content for its own Activities originate from the respective Providers. Therefore, we have no direct influence on such content.

c - For the purpose of providing our Transfer Service on this website, we work with Transport Operators who deliver a professional Transfer Service for transporting people, or act as an agency with capacity to offer transport services, holding the relevant licenses and permits required by national law for this activity.

d - Before requesting a service offered on our Website, please ensure that you have read and understood these Terms, as they will govern any subsequent Contract or Booking. By making a Booking, you confirm you have read these Terms and have the legal capacity to accept them on behalf of yourself and all the Passengers, if relevant. If you make a booking with us, you are accepting these Terms in full.

3) Booking procedures

a - To make a booking, you must be at least 18 years of age or be considered as an adult, according to your country's legislation. Also, being the person responsible for the booking, you have the responsibility to follow the online booking process and make sure that all details provided are correct, complete and up to date. After the booking occurs, you are also responsible to make full payment.

b - Upon this, you are entering into a contract with See Countries , Lda and the Company or the Partner will undertake the necessary formalities to organize the services you requested.

c - This contract becomes legally binding after you receive an email with your booking confirmation and partner acceptance.

d - If the partner is unable to provide the service you have booked, you will be informed by email and you will be reimbursed by the same method as the payment was made, leaving us with no further liability to you.

e - You must acknowledge all notifications we send you. If you fail to acknowledge them our records shall be considered enough as proof of reception. The sole act of sending you the confirmation of charges and payments made by you shall not be considered as binding you to any contract.

f - Every booking confirmation received must be presented to the Partner. This is valid for each and every booking you make on this website. Failing to present the booking confirmation may result in the service you booked not being provided. We strongly recommend you carry all communications we send you.

g - Minor passengers will not be able to use the transfer service without being accompanied by an adult. Also, they are prohibited from making any booking on this website. Their parents, legal guardians or other persons responsible for them should contact us immediately should a minor make a Booking in this platform in order to enable us to cancel the registration forthwith.

h - SEE Countries allows you to purchase Gift Cards. By purchasing or using a Gift Card, you agree that:

1) Gift Cards are valid for 1 (one) year from the date of purchase. Once the validity period expires, the Gift Card will no longer be usable.

2) Gift Cards can only be redeemed for experiences, transfers and wellness on SEE Countries platform, and the full value must be used in a single transaction. This excludes using Gift Cards to buy other Gift Cards.

3) Purchases or uses of Gift Cards do not qualify for the accumulation of SEE Points.

4) The purchaser is solely responsible for delivering the Gift Card code to the intended recipient. SEE Countries is not liable for any loss or misdelivery.

5) Gift Cards are valid up to the total balance purchased. Once the full balance has been used, the Gift Card code becomes invalid.

6) Gift Card code should be treated as cash. If a third party gains access to the code, they may use it without the authorization of the purchaser or recipient. SEE Countries cannot be held responsible for unauthorized use of a Gift Card.

7) Except where required by law, Gift Cards cannot be redeemed for cash.

8) In cases of fraud, attempted fraud, or suspected illegal activity related to the purchase or use of a Gift Card, SEE Countries reserves the right to close or restrict the accounts of the parties involved or require an alternative method of payment.

9) Gift Cards cannot be reloaded or refunded.

10) The cancellation of a Gift Card purchase can only be made within 14 days of the purchase date, by the buyer, provided the Gift Card has not been used. To do so, the buyer must contact Platform Support by accessing their Profile, clicking on Reservations, Gift Cards, and Contact Support. Alternatively, the buyer may send an email to [email protected].

11) For any questions about Gift Cards, you can contact our support team at [email protected].

4) Payments

a - We accept all widely used payment methods including credit cards, debit cards (Visa/Mastercard), PayPal, other payment methods known as MBWay and ATM Reference (valid in Portugal) and also Cryptocurrencies.

b - All prices are shown in Euros by default and any currency conversion facility is provided as an approximation tool, only. It’s your responsibility to confirm the conversion rate and change the currency as prices are presented, if needed.

c - For cryptocurrency payments, the user is solely responsible for any fees and taxes that apply to their payment.

d - To comply with AML regulations, the maximum cryptocurrency payment value is 1000€ (one thousand euros). Beyond this value, the user must add an additional payment method to complete their purchase.

5) Changes & cancellations by the customer

a - Your booking confirmation includes all the data you chose and entered at the moment you booked the service. This includes date, time, destination, pickup point and drop off point. It also includes your personal and billing information, as you entered. Any changes to this or any other information must be submitted in writing, via the Partner contact or by email to [email protected].

b - After the Provider’s acceptance, once the contract becomes legally binding, you are responsible for notifying [email protected] or the partner of any misinformation.

c - These changes must occur prior to the date of the booking, otherwise will not be considered and will not take effect until you have received written confirmation from the Partner or from [email protected].

d - No refund or compensation is due if your informations are incorrect and not corrected by you within due time. Also, you can be charged with increased service costs, if your data requires so, such as other pickup or drop off locations, date or time changes or any other changes that may affect the service price.

e - In order to cancel your booking, you must consult the Partner’s policy for every service you have booked and do so directly through the Partner’s informations provided. Cancellation fees can be charged. Please consult the partner’s Cancellation Policy before canceling any booking.

f - If you are entitled to a refund and your payment method was Cryptocurrency, your refund will be issued based on the EUR value of your crypto at the time of your purchase, fees deducted.

g - Please note that may exist complementary services that can be cancelled, once you cancel only one. It is your sole responsibility to ensure that your cancellations are made correctly.

6) Changes & cancellations by the Provider

a - If the Provider needs to make a significant change to the conditions of the Booking, or needs to cancel the Booking, we will inform you as soon as possible, by email.

b - Relating to transfer services, it will be made a reasonable effort to honor your vehicle preference, however the vehicle may be substituted with a vehicle of greater capacity or multiple vehicles, depending on availability. If other changes need to be made, you will also be informed, in written form. In rare instances we may need to cancel your Booking. In such circumstances you will be refunded in full but we shall have no further liability to you, arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives before doing so.

7) Child seats in Transfer services

a - Both local and national laws regarding the use of child seats for infants and children vary from country to country. However, all transfer operators are obligated to comply with the latest legislation. If you are booking a private transfer, we do recommend the use of booster or child seats for those under the age of 12, or up to 135cm, for safety purposes. During the booking process you are given the chance to reserve child or baby seats.

b - The parents, legal guardians or other persons responsible for the children must check, under sole responsibility, that such child restraint devices are suitable for the vehicle and are properly used and installed in it. The provider declines all liability resulting from any failure to use, installation, checking the restraint device, or resulting from its incorrect use.

c - If you wish to bring your own child or booster seat, and are taking a private transfer, the provider must be advised of this information before you travel. This is to ensure that the vehicle provided by the Partner can accommodate the seat.

d - There may be instances when such seats are unable to be provided. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt, at your responsibility.

8) Child pricing

a - Regardless of age, all children and infants count towards the occupancy of the vehicle, unless the provider informs you otherwise. Thus, they must be included in the total number of passengers when you book your transfer service.

9) Accessibility issues

a - The provider is required to inform if the service has any accessibility requirements. It is your responsibility to confirm this information before you book your service.

10) Liabilities

a - In the event that we fail to comply with these Terms and Conditions, we can only be held responsible for losses or damages you suffer in a foreseeable result of our breach of these Terms and Conditions or our negligence and only up to the value of the fare paid by you.

b - We will not be held responsible for any loss or damage that is not foreseeable nor that is consequential. We are not liable for breaches that are not directly attributable to us, or those produced by accident, force majeure, or due to legal or administrative requirements.

c - We cannot be held liable for incidents that may occur during the provision of the service, more specifically illnesses, personal injuries or death, unless they are caused by our sole negligence.

d - Please note that it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.

e - Also, we take no responsibility in the event that any negligence is due to any Provider. In the event of some enquiry, the partner is the responsible party, as we act solely as an intermediate platform. We are absolved of all liability whatsoever, where the customer makes a contract for another service directly with an operator or provider.

11) Force Majeure

a - We are exempt from paying any compensation when the performance of any obligations is prevented or somehow affected, directly or indirectly by, or as a result of force majeure reasons, or any other circumstances beyond reasonable control. This includes, but is not limited to, extreme adverse weather conditions, natural disasters, acts of terrorism, accidents suffered by third parties, police or other security checkpoints, unusual traffic levels, or industrial action.

12) Website errors or faulty information

a - We cannot guarantee the accuracy or reliability of the content of this website. This includes such eventualities as viruses or loss of connection to the servers. However every endeavor will be made by us to rectify in the shortest possible period any errors to which our attention has been drawn.

b - Should such errors result in Bookings being made against faulty pricing and promotional information, we reserve the right to terminate the contract without offering compensation to the customer.

13) Delays & No-Shows

a - If you booked a transfer and your arrival transportation is delayed or diverted to a different airport, station or port, the Provider can reschedule the Transfer Service and you will be picked up at the new arrival time and place. However, this rescheduling is subject to availability and the provider can’t be held responsible in the event of no availability.

b - If for any other reason you fail to be at the pickup point of any booking within a reasonable time, the provider will try to contact you on the mobile telephone number you have provided whilst booking.

c - If it is not possible to reach you because you have not provided an operational mobile telephone number at the time of booking, you have none or poor connection, no signal, activated voicemail or the call is unanswered, the service will not be provided and the Provider is immediately relieved of its obligations and a refund will not be due.

14) Transfer Services meeting

a - We offer private Transfer Services and shared or shuttle Transfer Services from external Providers. You should always refer to their specific Terms and Conditions.

b - However, you should be informed that the route to or from the destination chosen cannot be guaranteed and the website drawn route map displayed on our website is for informational purposes only.

c - Whilst reasonable effort is made to ensure that pickup times are respected, they are not guaranteed.

d - In the event that you are unable to locate the driver of a booked transfer, it is your responsibility to contact the provider through the numbers provided in your booking confirmation. If you fail to call these numbers and make alternative travel arrangements, the provider will be relieved of its obligations and a refund will not be due.

e - In the event that the provider is unable to locate you, you will be contacted to the mobile number(s) you have provided whilst booking. Make sure you travel with this number(s) and that is/are switched on and fully operational at all times.

f - Unused transfers are not refundable and alternative transport costs will not be reimbursed unless pre-authorized by the Provider. In no way are we responsible for paying any fees for unused transfers.

g - You are the sole responsible for checking the agreed pickup time and for ensuring that you arrive at the airport, station or port with enough time to check in or make any other preparations for your journey.

h - The provider will pick you up and drop you off as close as possible to the given addresses. In the event that access via a conventional route is closed due to weather conditions, road accidents or any other, the provider will, with your express request, use a longer route to reach the agreed destination, but in such instances, you may be liable for additional costs, if applicable.

i - All contracted transfer services fall within the scope of the public liability cover of the Provider’s insurance policy or that of their sub-contractor.

15) Illegal baggage / Allowance / Capacity

a - Under no circumstances will you include in your luggage, nor carry on your person, any object in contravention with the legislation of the country in which the services or transfers will take place, like firearms or drugs, for eg, nor those likely to be injurious to any third party or yourself, any items of excessive size, weight, fragility or perishability. Unless you are traveling with a guide dog/assistance dog, animals are not allowed.

b - For transfer services, each booking form has a reference for maximum luggage permitted and, should you not respect it, you are the sole responsible for any additional fees or expenses incurred, should additional vehicles be required to transport non-declared excess luggage. All luggage must be declared at the time of booking. Smaller items that fit in the passenger footwell, such as a camera case, umbrella or handbag, do not need to be declared.

c - For shared transfers, all luggage must be securely labeled with the owner’s name and destination address. The provider cannot be held responsible for locating lost luggage that was not correctly labeled. Transport of luggage and other belongings is undertaken solely at your risk and under no circumstances can we, or the provider, be held responsible for any loss or damage. Such risk of loss or damage should be the object of private insurance taken out by you prior to departure.

16) Your responsibility

By entering into this contract, you implicitly declare that:

a - You are of legal age and in full use of your mental faculties, thus enabling you to comply with all your legal responsibilities concerning this agreement.

b - You are aware of the scope of the services covered by this contract, the information mentioned above that concerns us, as well as our partners information and Terms and Conditions and the content of these Terms and Conditions.

c - The credit or debit cards that you use belong to you and that there are sufficient funds to cover the cost of the service.

d - It is your responsibility to provide valid information and contacts.

e - You must notify us or the provider as soon as possible of any alteration to the details that you have provided.

f - Particular care should be taken when completing the reservation to ensure that all compulsory fields as indicated by an asterisk (*) have been filled in accurately.

g - We are not liable for any reservations made which are impossible to carry out and you will not be reimbursed for such reservations.

h - You are solely responsible for obtaining and carrying all documentation necessary.

i - We hereby refute all liability and refuse to incur any supplementary expenses caused by failure to carry these documents or by failure to observe customs, police, tax authorities or administrative rules of those countries where entry is required.

j - We reserve the right, and you hereby authorize us, to charge your credit or debit card for any damage incurred to the transfer vehicle (including without limitation specialist cleaning) or for any damage that is your responsibility, during any service or experience.

k - We reserve the option not to accept future Bookings in the event of serious or repeated incidents involving any Customer, as the Provided can and is encouraged to review you as a customer.

l - Any partner is entitled to refuse to provide their service, experience or transfer if you may be under the influence of alcohol, drugs or if your behavior may be considered dangerous to you or other people.

17) Languages and translations

a - This website can be presented in several languages and may feature numerous translations. We want to make it clear that we do not provide any guarantees regarding these translations, whether explicit or implicit. This includes any assurances about their accuracy, reliability, and any implied guarantees of suitability for a specific purpose and non-infringement.

18) Property and intellectual rights

a - All graphics, logos and their variations, headers, icons, scripts and other descriptions constitute See Countries – Viagens e Turismo, Lda visual identity and are a registered trademark. You may not use See Countries – Viagens e Turismo, Lda brand or visual identity under any circumstances that are not expressly authorized, in writing form, by us, nor in any way that causes confusion among users, disparages or discredits us. All other brands not belonging to See Countries – Viagens e Turismo, Lda, but available on the website are their own property, and may or may not be affiliated with or in any way related to See Countries – Viagens e Turismo, Lda.

b - Any use of our website content by third parties for any purpose other than booking services is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without our express consent. Any unlawful use of our website for any purpose whatsoever is strictly prohibited under all circumstances.

19) Applicable law and forum

a - These Terms and Conditions were written and interpreted in accordance with the legislation in Portuguese territory. In the event of a dispute, the parties will be submitted to the Courts of the district of Lisbon (Portugal). However, See Countries, Lda reserves the right to resolve any dispute in another court competent for that purpose. However, in the event of a conflict and, under the terms of Law n.º 24/96, of July 31st with the necessary changes introduced, the user can make use of the competent Alternative Dispute Resolution Entity, through the Consumer Dispute Arbitration in the District of Lisbon, with website at centroarbitragemlisboa.pt and headquarters at R. dos Douradores 112, 1100-207 Lisbon.

b - The invalidity or unenforceability of any provisions of this Terms and Conditions shall not affect the validity or enforceability of any other provision of this Terms and Conditions, which shall remain in full force and effect.